Privacy Policy

1. INTRODUCTION

Al Sharhan Industries Co. (“Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how personal data is collected, used, stored, and protected when you access or use SAME Fragrance via samefragrance.com (“Website”).

By accessing, registering, or placing an order on the Website, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your personal data as described herein.

This Policy is designed to comply with applicable data protection laws in the State of Kuwait and, where relevant, other jurisdictions in which the Company operates.

If you do not agree with this Privacy Policy, you should discontinue use of the Website immediately.

2. DATA CONTROLLER

The data controller responsible for your personal data is:

Al Sharhan Industries Co.

• Email: support@samefragrance.com
• Phone: +965 9855 6622
• Address: Kuwait (as registered office of the Company)

3. INFORMATION WE COLLECT

3.1 Information you provide directly

• Full name
• Email address
• Phone number
• Billing and delivery address
• Account login details
• Order history and purchase details
• Customer service communications

3.2 Payment information

• Transaction references and payment confirmations
• Payment method used
• Limited billing details processed via secure third-party payment providers

We do not store full credit/debit card details or CVV codes.

3.3 Automatically collected information

• IP address
• Device type and browser information
• Operating system
• Website usage data (pages viewed, time spent, navigation behaviour)
• Referral sources

4. PURPOSE OF PROCESSING

• Processing and fulfilling orders
• Managing customer accounts
• Providing customer support
• Processing payments and preventing fraud
• Improving Website performance and user experience
• Marketing and advertising (where legally permitted)
• Analytics and business performance evaluation
• Compliance with legal and regulatory obligations

5. LEGAL BASIS FOR PROCESSING

• Contractual necessity (order fulfilment and services)
• Legitimate business interests
• Legal obligations
• Consent (where required by applicable law)

6. COOKIES AND TRACKING TECHNOLOGIES

The Website uses cookies and similar technologies to ensure proper functionality, enhance user experience, and analyse performance.

Cookies may collect:

• Device and browser data
• IP address
• Usage behaviour
• Approximate location

We may use analytics and advertising tools to understand Website performance and improve services.

Where required by law, consent will be obtained before activating non-essential cookies.

Users may disable cookies through browser settings; however, this may affect Website functionality.

7. MARKETING COMMUNICATIONS

We may send:

• Order and service-related messages
• Account notifications
• Marketing communications and promotional offers

Marketing communications will only be sent where permitted by law or where consent has been obtained.

Users may opt out of marketing communications at any time.

8. DATA SHARING

We may share personal data with trusted third parties, including:

• Payment service providers
• Logistics and delivery partners
• IT and hosting providers
• Analytics and marketing platforms
• Legal or regulatory authorities where required

We do not sell personal data to third parties.

9. INTERNATIONAL DATA TRANSFERS

Where personal data is transferred outside Kuwait, the Company ensures appropriate safeguards are in place in accordance with applicable data protection laws.

10. DATA RETENTION

We retain personal data only for as long as necessary to:

• Fulfil contractual obligations
• Comply with legal requirements
• Resolve disputes
• Support business operations

Retention periods may vary depending on legal, regulatory, and operational requirements.

11. DATA SECURITY

We implement appropriate technical and organizational measures to protect personal data against:

• Unauthorized access
• Loss or misuse
• Alteration or disclosure
• Cybersecurity threats

In the event of a data breach, we may take appropriate remedial action, including notifying affected users or relevant authorities where required.

12. USER RIGHTS

Subject to applicable law, users may have the right to:

• Access their personal data
• Request correction of inaccurate data
• Request deletion of data
• Object to processing
• Withdraw consent (where applicable)

These rights may be limited where legal obligations apply.

13. THIRD-PARTY LINKS

The Website may contain links to third-party websites.

We are not responsible for the privacy practices of external websites and recommend reviewing their privacy policies separately.

14. AUTOMATED DECISION-MAKING

We do not use automated decision-making that produces legal or significant effects.

We may use automated tools for:

• Fraud detection
• Risk prevention
• Marketing optimization and analytics

15. CHILDREN’S PRIVACY

SAME Fragrance is not intended for individuals who are not legally permitted to enter into binding contracts under applicable law.

We do not knowingly collect personal data from minors.

16. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

Material changes may be communicated through the Website or other appropriate channels where required by law.

17. GOVERNING LAW

This Privacy Policy is governed by the laws of the State of Kuwait.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Kuwait, unless otherwise required by mandatory applicable law.

18. CONTACT INFORMATION

For any privacy-related inquiries, please contact:

Al Sharhan Industries Co.

• Email: support@samefragrance.com
• Phone: +965 XXXX XXXX
• Website: samefragrance.com